Refund & Returns Policy
Last updated: April 13, 2026
1. General Information
Almost each physical product in this shop are made to order and produced especially for you after your order is placed.
This applies to:
- Posters (fulfilled via our print partner)
- Phone cases (fulfilled via our print partner)
- Stationery (fulfilled via our print partner)
- Tote Bags (fulfilled via our print partner)
- Stickers (fulfilled via our print partner)
Because of this production method, special return conditions apply.
2. Returns & Exchanges
As all items are produced individually upon order, we do not accept returns or exchanges in the following cases:
- Change of mind
- Incorrect size or product selection
- Personal preferences (e.g. slight color variations or design expectations)
Please review all product details carefully before purchasing.
3. Personalized Products
For personalized or custom-made items, all sales are final.
We do not offer refunds or returns for:
- Custom text
- Personalized designs
- Any product created specifically for you
4. EU Customers – Right of Withdrawal
If you are located in the European Union:
Under applicable consumer protection laws, the 14-day right of withdrawal does not apply to goods that are:
- Made to order
- Personalized
- Produced based on individual selection
Since many products in our shop are created after purchase, this exemption applies.
5. Damaged, Defective or Incorrect Items
Your statutory rights remain unaffected.
If your item arrives:
- Damaged
- Defective
- Misprinted
- Or incorrect
you are entitled to a resolution.
We offer:
- Free replacement, or
- Refund (if a replacement is not possible)
How to report an issue:
Please contact us within 14 days of delivery and include:
- Your order number
- Clear photos of the issue
- A short description
6. Posters & Stationery
Posters are printed using high-quality methods and shipped in protective packaging.
In the rare event of:
- Transport damage
- Print defects
we will provide a replacement at no additional cost.
7. Phone Cases
Phone cases are carefully produced and quality-checked before shipping.
If your product shows:
- Manufacturing defects
- Print errors
- Damage during shipping
we will arrange a replacement or refund after review.
8. Shipping Issues
We are not responsible for:
- Incorrect or incomplete shipping addresses provided by the customer
- Failed delivery attempts due to absence
- Packages marked as delivered by the carrier
However, we will always do our best to assist you.
9. Refund Processing
If a refund is approved:
- It will be issued via your original payment method
- Processing time is typically 5–10 business days
10. Contact
If you have any questions or issues with your order, please contact us:
Email: support{at}thanafriel.com
We aim to respond within 1–2 business days.